At Sheena Sadé, your satisfaction means the world to us. Every product is handcrafted with love and care to help you Feel. Glow. Be. Because our products are used directly on the body, we prioritize hygiene and safety above all. As such, we are unable to accept any physical returns.

 No Returns

Due to the personal and hygienic nature of our products, all sales are final.

 We Still Want You to Glow

While we can't offer returns for used items, we do want to show our appreciation and support. If you’re not completely in love with your purchase, reach out to us within 7 days of delivery, and we’ll gladly offer you a discount code for your next order on www.sheenasade.com.

 Damaged, Defective, or Missing Products Policy

We take great pride in ensuring your Sheena Sadé order arrives in perfect condition. If something isn't right, we’re here to make it right.

 Eligibility for Credit

If your order arrives:
- Damaged in transit
- Defective or unusable
- Missing any items

Please contact us within 7 days of delivery with your order number and clear photos of the issue.

 Email: customer_support@sheenasade.com

 What Happens Next?

Upon review and confirmation, we’ll issue you a store credit (in the form of a digital gift card or coupon code) that can be used exclusively on www.sheenasade.com. This helps us uphold hygiene standards while making sure you get the glow you paid for.

 Our Promise to You

We deeply value every single one of our customers and are incredibly grateful for your support. If you ever run into an issue, we promise to treat you with fairness, compassion, and respect—and to work with you toward a beautiful solution.

With love,
The Sheena Sadé Team